Contact Support

FAQ Library

Our FAQ pages contain a robust library of content that may help you quickly find the answers to your questions! Please take a look at our top FAQs:

• How do I install Noom?

• How do I access my Noom program/trial?

• I Forgot My Password

• Forgot to apply your promo code during checkout?

• Known Technical Issues

• How can I cancel my Noom subscription or trial?

• Noom Weight Refund Policy

24/7 Chat Support

If you’d like to connect with a support agent right away, please click the orange chat button at the bottom right corner of this page. Our Chat Support is available 24/7.

In order to locate your account, Support may need additional information such as the last 4 digits and expiration date of the card used, the email address associated with your PayPal account, and/or a screenshot of the transaction with the full charge descriptor. Please use discretion when sharing sensitive info and block out any personal details, including any financial info not related to Noom, the first 12 digits of the card, and any other sensitive information not specifically requested by Noom.

Subscription Portal

You can view details and additional information regarding your Noom subscription in your Subscription Portal, including:

• What credit card you used to purchase

• Options to update your payment method

• The amount you were or may be charged

• The date you were or may be charged

You can also check your subscription status and cancel either in the Noom app settings or via your Subscription Portal. Here are detailed instructions on how to do so.