We’ll be conducting routine maintenance from Saturday, July 27th through Sunday, July 28th.
Our phone system will be unavailable during this time, but you’ll be able to chat with our live agents 24/7 or you can email Support.

When will I be billed for my add-ons?

Add-On charges are separate from your Noom subscription and are charged immediately to the billing method associated with your account. We do this so that we can get the guides to you as quickly as possible.

The guides in your premium bundle are partly based on the answers that you provide during this online consultation. If you weren’t able to complete your consultation, you can complete it now.

We’ll then gather your preferences to select the right guides for you. Your workout guide will be sent to you within 2 days and you’ll receive your meal guide starting this upcoming Friday. Your meal guide is designed to be delivered to you over the course of 4 weeks, and you’ll receive your weekly delivery on Fridays.

Please make sure to check your spam, junk, and promotions folders for the email containing the link to the guides.

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